Customers Express “Shock” at Business Uncertainty | Business


The Dillon company sold its showroom in downtown St. Joseph, a city official confirmed, as more customers complained that they were not receiving the materials or services they were supposed to receive. already paid.

Pam Sten, one of the company’s clients, said she reported the case to the Missouri attorney general after reading the previous News-Press NOW article about the company. After submitting a down payment for new doors on April 29, Sten said she had never heard another word from the Dillon Company.

“I was really shocked,” Sten said. “With their long history in business and their solid reputation, I wouldn’t have thought this could happen.”

An official from the city of St. Joseph told News-Press NOW that the former Dillon Company Showroom near Town Hall is now owned by David Kruse and his company River Ridge Improvements. Kruse’s name became public after the company applied for a license to operate inside the city on Monday.

Kruse did not respond to a News-Press NOW phone call to a number provided by the city official. Sten said she had been in contact with River Ridge Improvements.

According to Sten, River Ridge Improvements did not buy the Dillon Company, only its property in the downtown area. However, a salesperson who worked for both the Dillon Company and now for River Ridge Improvements told Sten the company would honor their contract with the Dillon Company to install the doors she paid for, she said.

“He (a vendor) explained to me that River Ridge wanted to establish a relationship with the community of St. Joseph and that they wanted to honor the contracts that the Dillon Company had with the community,” Sten said.

Chris Bennett took over the Dillon Company in 2018 after a sale from previous owner Pat Dillon. Missouri Secretary of State’s records confirm the sale.

Bennett did not respond to multiple requests for comment from unhappy customers. A News-Press NOW reporter left a note on his home last week, and that note disappeared the next morning. Several phone calls were also not returned, including a call on Tuesday. Sten told News-Press NOW that she had not heard from Bennett after his filing in the spring.

According to Sten’s complaint to the Missouri attorney general and an interview, Sten believed the delay in installing its doors from April to August was due to supply chain issues. After seeing that other customers were complaining about not receiving already paid services, she complained.

Previously, News-Press NOW spoke to two other clients who had paid for various renovations to their home. In one case, Charles Daniel paid the Dillon Company some $ 24,000 for a bathroom renovation. He has never received a job and still has to pay off the loan he took out to finance the project.

In another instance, Elaine Stoll heard from the Dillon Company on August 11. She told News-Press NOW that she paid $ 7,000, part of which was to be used for material she never received.


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