Strong demand, labor control attracted workers together; now the focus is on rights

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The explosion in demand for on-demand workers caused by the pandemic has had two important implications for the contract labor ecosystem. on labor codes that recognize temporary workers and provide for a universal minimum wage, which have not yet been implemented.

The increase in demand for temporary workers, particularly in the shared services and logistics segments, in the aftermath of the pandemic has led to the proliferation of job discovery platforms specifically targeting this field. Bengaluru-based startup Gigforce was launched last year as a B2B company offering on-demand recruiting services to companies in the logistics segment. The startup provides these services to companies such as Delhivery, Grofers, Grab, Flipkart, Ecom Express, Park + and Shadowfax. The startup, with a presence in more than 100 cities, plans to expand into the professional services segment to offer on-demand staffing solutions to businesses in need of skilled repair manpower. Appliances.

In August 2020, Google announced the launch in India of its Kormo Jobs app to connect job seekers with opportunities in industries such as on-demand business, retail and hospitality. The platform was first tested in Bangladesh and then extended to Indonesia, where job seekers said that “finding entry-level and part-time jobs is confusing and difficult, especially when you don’t. don’t have a lot of work experience, professional contacts or resources ”.

According to industry estimates, the concert workforce in India includes 15 million workers employed in industries such as software, shared services, and professional services. That number is expected to rise to around 24 million in the medium term and to 90 million in the long term, according to a report released earlier this year by the Boston Consulting Group.

Speaking to The Indian Express, Gigforce co-founder and CEO Chirag Mittal said, “We have seen a lot of people come to play because they have lost their jobs or their businesses due to Covid-19. In our research, we found that there were a lot of people who not only had jobs, but also those who were running small businesses – someone had a store, etc. These businesses were disrupted because of Covid-19 and these people were looking for source income to maintain ”.

“As a result, a lot of people turned to concert work. They saw it as a short-term approach – that they’ll be working on it for a year or two and when normalcy returns they can leave and start a business, ”he said, adding that the one of the main reasons even those with full-time jobs sought out work together for income was the control they had over their jobs. However, as the number of gig workers has increased over the years, especially with mainstream internet companies like Zomato, Swiggy, Uber, Ola, Urban Company, etc., workers have increasingly complained about the drop in their income.

Last month, around 10,000 food delivery workers in Hyderabad threatened to strike, while in Gurgaon, beauticians and workers at salons affiliated with Urban Company protested outside the company’s office against proposed policy changes. in the app, claiming it would impact their income.

This shed light on the yet-to-be-enforced labor codes approved by parliament in 2019 and 2020. The Wages Code, 2019, provides for a universal minimum wage and a floor wage in all organized and unorganized sectors, including workers on demand. The Social Security Code, 2020, recognizes temporary workers as a new professional category. It defines the concert worker as a person who performs work or participates in a work arrangement and earns such activities, outside of the traditional employer-employee relationship.

Mittal said: “This is actually a first step in securing better rights for concert workers. When the new labor code rolls out, it will be a good first step in recognizing concert workers and platform workers and enacting rules for them. “


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