Tokyo Bust Express to stop making false claims and using pressurized sales tactics: competition watchdog

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SINGAPORE: Tokyo Bust Express has agreed to stop making false claims about its treatments and products, as well as using pressure selling tactics, the Singapore Competition and Consumer Commission (CCCS) said on Friday June 25.

Tokyo Bust Express has also pledged to include a five-day cooling-off period in its receipts so that customers can cancel their transactions, the competition watchdog added.

Describing itself on Facebook as “Singapore’s leading natural bust enhancement specialist,” Tokyo Bust Express has five outlets across the island and offers treatments such as “Bust Reshaping” and the “bust lift”.

A Tokyo Bust Express investigation found it had made “false and unsubstantiated claims” that misled consumers about the qualities or benefits of certain treatments and products, CCCS said.

“These representations were about how Tokyo Bust Express treatments could increase the cup sizes of clients or prevent breast disease (including cancer), and how certain ingredients in Tokyo Bust Express products had enhancing effects. from the chest. ”

In addition, Tokyo Bust Express was also found to exert “undue pressure” on customers to purchase its products and treatments, CCCS said.

READ: Beauty salons admit unfair practices after customer complaints

READ: Increase in Consumer Complaints for Beauty and Transportation Industries in 2018: CASE

The Consumers Association of Singapore (CASE) referred the case to CCCS after Tokyo Bust Express breached the voluntary compliance agreement it reached with CASE in May 2015.

CASE also continued to receive complaints about the Tokyo Bust Express pressure sale. From January 1, 2017 to June 30, 2019, Tokyo Beauty Express received a total of 37 complaints regarding alleged pressure sales.

During the investigations, CCCS said it noted that Tokyo Bust Express had changed its business practices to comply with the Consumer Protection (Fair Trade) Act (CPFTA).

Tokyo Bust Express has also “taken steps to remove objectionable posts on its social media platforms and all claims in its marketing materials regarding the ability of its treatments to prevent or reduce bust-related illness,” the dog added. guard of competition.

Tokyo Bust Express is committed to CCCS to:

  • Stop engaging in identified unfair practices, such as misrepresentation and pressure selling tactics;
  • Make no claim or guarantee on the results or benefits of its treatments unless they are justified;
  • Take all reasonable steps to ensure that its employees do not harass or put undue pressure on clients to purchase its treatments
  • Include in its receipts a term that allows customers a five-day cooling-off period to cancel their transactions, and also to ensure that the term is made known to customers;
  • Establish an internal compliance policy to ensure that its marketing materials and practices comply with the CPFTA; and
  • Make sure its employees are aware of the types of conduct that would constitute unfair practice under the CCFTA.

The CCCS said it is working with CASE to monitor the beauty industry, which is an industry that consistently has one of the highest consumer complaint rates.

He also reminded companies not to engage in practices that deceive or mislead consumers about the benefits, performance and qualities of their products or services.

“Businesses must exercise due diligence to ensure that statements made to consumers about their products or services are accurate and should review their business practices from time to time to ensure that these practices do not constitute practices. unfair under the ACFTA, ”CCCS said.

Members of the public should also note that they can decline any offer or package offered by companies and may decline products marketed with questionable claims or aggressive sales tactics.


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