TransPennine Express advises to “check before you travel” during the Christmas period

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TPE customers are advised to inquire before traveling. Photo: Stuart Bailey

A rail operator that connects Cumbria with Manchester and Scotland advises customers to check before traveling and allow more time to travel as Christmas Day approaches.

Customers planning to make trips using TransPennine Express (TPE) services on December 23-24 are advised to plan ahead due to a lack of available staff caused by industrial relations issues as well as the impact of COVID.

As a result, services on the TPE network may experience delays and short-term cancellations in the coming days. Customers are urged to allow extra time and check before traveling at tpexpress.co.uk/travel-updates/current-major-service-disruption or via National Rail Inquiries.

In this season of goodwill, the railway company reminds people to be kind and to show patience and respect to railway staff and other customers so that everyone can travel with confidence.

Kathryn O’Brien, Director of Customer Experience for TransPennine Express, said: “We are doing everything we can to keep people on the move as Christmas day approaches, but a lack of available staff caused by issues industrial relations as well as illnesses due to The Covid disrupts some of our services.

“Anyone planning to use TransPennine Express services on December 23 and 24 is urged to allow extra time for travel and to check carefully – until the last minute – any changes to train schedules. “

Customers are also reminded that, unless exempted, a face cover must be worn on board trains and in stations. As usual, rail services will close earlier on Christmas Eve and no trains will run on Christmas Day or Boxing Day.

Services will then start operating again on December 27, starting slightly later than normal and on some roads, engineering work will lead to changes for some customers.


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